FAQ
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Q: How long will it take before my order is delivered?
A: If you’re shipping address is within Visayas it will take 2-3 business days. If it is outside Visayas, it will take 4-5 business days.
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Q: What is the return policy of Elvee?
A: Elvee will accept returned products if the customers are not satisfied or disappointed with the products.
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Q: What is the payment policy of Elvee?
A: Elvee will only accept payment in cash. We still are not equipped with the system to accept payment through credit card. Customers can pay in Elvee’s bank account.
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Q: Can I personalize or customize an order?
A: it is possible to personalize or customize. Elvee.com will allot a certain time frame for the clients to be able to customize their order into their desired design. It will also depend on the availability of the materials.
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Q: Are the bags made of authentic leather?
A: the String bags are made of synthetic leather.
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Q: Will you be selling other types of bags?
A: Elvee is on the process of producing more types of bags, like totes and purses, for the customers to choose from.
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Q: When are new designs coming up?
A: Since Elvee will be holding a contest for “best customized Elvee” twice a year, we will be coming up with a new design every six (6) months. These designs are from the clients as well. But aside from the contest design, whenever the company comes up with a new approved design, it will instantly be posted in the website.
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SHIPPING & DELIVERY
Philippines - Nationwide Delivery
Free Shipping on Orders Php 1,500 and above.*
DeliveryRate** Delivery Period
Metro Iloilo Php 120.00 1-2 days***
Outside Metro Iloilo Php 109.00 2-4 days***
*Valid for domestic shipping via JRS Express.
**Published rates are inclusive of fulfillment and handling fees.
***Based on delivery periods as published by JRS Express. Please note that counting begins from ship out date. Delivery periods are not guaranteed and exclude Sundays and Holidays.
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TRACKING YOUR ORDER
Tracking information is encoded from the time your package reaches JRSs warehouse. This may take up to 24 hours from the date of ship out.
To track your package, simply go to their website: http://www.jrs-express.com/Home/Tracking?Length=4 and input the tracking code provided to you via email. You may also reach JRS through any of the following channels:
Tel no: 637-2066 / 631-7351 to 56 loc. 228
Email: operations@jrsexpress.net.ph
Should you need assistance in tracking your package, please do not hesitate to contact us.
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PRIVACY POLICY
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@elvee.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 6 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our team at hello@elvee.com